Return & Refund Policy

We want you to be completely satisfied with your purchase of the Oxygen Ark Mild Hyperbaric Chamber manufactured by Healthcare (Shanghai) Ltd. If, for any reason, you are not fully satisfied with your chamber, we offer a 14-day return and refund policy, subject to the following terms and conditions:

Eligibility:

To be eligible for a return and refund, the chamber must meet the following criteria:
  • It must be within 14 days from the date of purchase.
  • The chamber must be in its original condition, undamaged, and free from any signs of wear or use.
  • All original accessories and packaging should be included.

Return Process:

If you wish to return the chamber, please follow these steps:
  • Contact our customer service team within 14 days of the purchase date to initiate the return process.
  • Our team will provide you with instructions on how to proceed with the return and the necessary return address.
  • Package the chamber securely, ensuring it is protected during transit.
  • You are responsible for the return shipping costs.

Inspection and Refund:

Once we receive the returned chamber, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the chamber is approved for a refund, we will initiate the refund process. Please note the following:
  • The refund will be processed using the original payment method.
  • Shipping costs, including the initial shipping to the customer, will not be refunded.
  • Refunds may take a reasonable amount of time to process and reflect in your account.

Refund Exclusions:

Please be aware that the following circumstances may void the eligibility for return and refund:
  • Chambers that have been damaged or altered due to improper use, negligence, or unauthorized repair attempts.
  • Chambers that do not meet the original condition and packaging requirements.

Non-transferable:

This return and refund policy is applicable only to the original purchaser and is non-transferable.
Please note that this return and refund policy is designed to comply with international standards and practices. It is important to consult with legal professionals to ensure its alignment with the specific laws and regulations in your jurisdiction.
For any further questions or assistance regarding returns and refunds, please contact our customer service team.
Note: Please consult legal and compliance professionals to ensure compliance with applicable laws and regulations in your jurisdiction.